Effective Date: 07/07/2026 Last Updated: 07/07/2026

Thank you for shopping with Kavae. Below is all the information you need regarding how we process and deliver your orders.

All orders are processed within 1–2 business days, Monday to Friday. This does not include weekends or public holidays. Any order placed on a weekend or public holiday will begin processing on the next working day. Once your order has been prepared and dispatched, we will send you a confirmation email with your tracking details. During busy periods or sales, processing times may take slightly longer, but we will always keep you updated.

Shipping is always free for all orders, no minimum spend required.

Estimated delivery times are 5 to 12 business days from the date your order is dispatched. Please note these are estimates only — actual delivery may vary depending on your location, courier schedules, and local postal services.

As soon as your package leaves our facility, you will receive an email containing your tracking number and a direct link to track its progress online. You can use this link to see real-time updates until your order arrives.

For orders delivered within the United Kingdom, all taxes and fees are included in your purchase price — there will be no extra charges upon delivery.

For international orders, please note that any import duties, customs fees, or local taxes are not included in your order total. These charges are the responsibility of the recipient and are set by your local customs authority. We have no control over these fees and cannot cover them. If a package is refused due to unpaid charges, you will be responsible for any return or restocking costs.

We currently ship to most regions worldwide. However, we cannot deliver to certain locations or send specific items where local laws or regulations restrict them. If we are unable to ship to your address, we will contact you as soon as possible to discuss your options.

If your tracking information shows no updates for more than 15 days, or if your package arrives damaged, please contact us right away. We will work with the courier to investigate and, if confirmed lost or damaged, we will arrange a replacement or full refund.

If your tracking status shows “delivered” but you have not received your order, please check with neighbours or your local delivery office first. If it still cannot be located, please reach out to us within 7 days of the marked delivery date so we can assist.

You may update your shipping details or cancel your order at no cost while it is still in processing. Once your order has been shipped, we are unable to change the address or stop delivery. If you provide an incorrect address and the package is returned to us, we can either reship it for a small fee or issue a refund excluding the original shipping cost.

If you have any questions regarding shipping or your order, please email us at: 📧 support@kavae.com